Frequently Asked Questions

We’ll publish your app to the app stores under your own developer accounts. If you don’t already have them, here’s how to get them:

Apple Developer Program costs $99 per membership year and it is a corporate agreement.

You must enrol in Apple Developer Program membership to be able to publish your iOS app on the App Stores.

This process needs to be done by a senior member of the organisation with the authority to enter into a contract with Apple.

The process might take few days to complete, so start it as soon as possible because until you have a developer’s account we can’t access your account to test it, help out etc.

You will need: Senior member of the organisation with the authority to enter into a contract with Apple, an Apple ID, a D-U-N-S number, and a Credit card.

Make sure you create an Apple ID with your corporate email address. Create an Apple ID here: Create Apple ID.

To create a D-U-N-S Number: D-U-N-S Number

Then enrol as an organisation here: Enrolling as an organisation.

Enter your company information and make sure you enter a phone number so that Apple can reach you within two weeks.

Review your information and click submit. A verification email will be sent to you, in the email, click: Review Now.

Log in using your Apple ID and password and read and accept the Terms and Conditions and then pay the fee using the credit card.

Google Play Developer account costs $25 one-time fee.

Step 1: Sign up for a Google Play Developer account.
Step 2: Accept the Developer Distribution Agreement and pay registration fee.

To ensure your images look good on high resolution devices we recommend that your images should be at least 300px x 300 px.  However, you need to remember, the bigger the images, the more data the app will have to download.

The size will depend on the size and complexity of the image, however, we generally recommend that your images should be at least 300px x 300px.  If you need further advice, please feel free to contact us.

You can use the YourMapp Preview app to preview how your content will look before publishing. You can download it here

Your app will be removed from the app stores.

If you delete a map, the content pages that it links to are not deleted in case they are linked from another map or you wish to reuse them.   If you no longer need an unused content page, you can delete it to regain credits.

The publish screen shows details of the public version of your data.  If changes have been made since your last publish the “Publish your latest version” panel will highlight in orange, otherwise it will be green.

News items appear as an alert on the user’s phone and are added to the News list in the menu.  

If the user has disabled push notifications for the app, in their mobile’s settings, the news items will appear in the News section of the menu the next time the app receives data.  News items will disappear from the user’s app when the news expiry date occurs.

The app will be installed with an icon of your choosing, your logo appears at the top of the menu screen and the menu background will be a gradient of your chosen brand colours.  Of course all the maps and images that you load into your content can also reflect your brand.

To promote your brand, the app will appear with the icon, name and description set by you when you upgrade your account to YourMapp on Mobile.  First Option Software Limited, the creators of YourMapp, will show as the developer of the app in the app stores.

The amount of data downloaded will depend on how much content you add to the app.

There is an option in the app that enables users to control whether the app only downloads content over a Wifi connection.   This option is on by default.

The app is available for iOS and Android.  The iOS version supported is iOS8 and above.  The Android version supports devices with Android version 4.4 (KitKat) and above.  There are a wide variety of Android devices and so unfortunately we can’t test them all.  If you have any problems with specific devices, please let us know and we will see what we can do.

YourMapp audits each view of information in your app and provides simple statistics on views of your content so that you can see what information is of most interest to your audience.

Custom maps are images that you upload and make interactive by adding pins and regions.  If you have traditionally created a printed map, you would typically be able to use the image that you normally print on your leaflets.  Custom maps are downloaded when the app is first used and stored so that the app can be used even when there is no connectivity.

Geographic maps are displayed using Open Streetmap.  Pins and regions of a geographic map can be placed on geograpbhic maps to make them interactive in the same way as you can for custom maps.  A pin/region on a geographic map can be linked through to a custom map, allowing you to use a geographic map to show your location(s) and then link them to a stylised custom map to show a more friendly view of your location’s layout.

Users will require an internet connection to view geographic maps in the App.

The enterprise version allows full extension of YourMapp. For instance, enhanced branding, integration with systems, specialist content, the possibilities are endless.

If your app is to be made available to a closed, private community, such as your employees, there are other possibilities on how your app could be distributed.  Please contact us to discuss your requirements.

The map can be pinched and dragged as any user would expect to view the contents of the map.  They can press on pins or highlighted regions to view further maps or your content information.

Yes! You can add or update maps and content at any time using the admin portal.  Once you’ve made the changes you want, just remember to publish them and when the users next start the app with a data connection, the app will download all the latest content.

No the app will be made available as a free download from the iTunes and Play stores.

Push notifications are available with YourMapp on mobile and are a great way to engage the users of your app. Any news, events or alerts can be sent straight to your users. On the ‘News’ page, add a title, description, an optional expiry date and press ‘Push to app’ to instantly share it with your app’s users. Users with push notifications enabled will be alerted and the news item will be added to the news section of the app. If you set an expiry, the item will be removed after your specified date.

See more in our video below.

You can publish your maps to your mobile app or website at the touch of a button. Simply open the ‘Publish’ page from the sidebar.

On the publish page, you’ll see information about what is currently published, compared to your latest content. If the public version is out of date, the publish box will be coloured orange. To publish, simply describe what you’ve changed in the comments box and click publish. Once it’s ready, the publish box will turn green to show that your public version is up to date. Content will be pushed to your mobile app and web embeds simultaneously.

If you haven’t created a web embed, click ‘Embed YourMapp Now’. From here, choose which map you’d like to embed, select a size and generate your embed. You can then copy and paste this code into any webpage.

For a more detailed walkthrough, watch our video below.