Frequently Asked Questions

To ensure your images look good on high resolution devices we recommend that your images should be at least 300px x 300 px.  However, you need to remember, the bigger the images, the more data the app will have to download.

The size will depend on the size and complexity of the image, however, we generally recommend that your images should be at least 300px x 300px.  If you need further advice, please feel free to contact us.

You can use the YourMapp Preview app to preview how your content will look before publishing. You can download it here

Your app will be removed from the app stores.

If you delete a map, the content pages that it links to are not deleted in case they are linked from another map or you wish to reuse them.   If you no longer need an unused content page, you can delete it to regain credits.

The publish screen shows details of the public version of your data.  If changes have been made since your last publish the “Publish your latest version” panel will highlight in orange, otherwise it will be green.

News items appear as an alert on the user’s phone and are added to the News list in the menu.  

If the user has disabled push notifications for the app, in their mobile’s settings, the news items will appear in the News section of the menu the next time the app receives data.  News items will disappear from the user’s app when the news expiry date occurs.

The app will be installed with an icon of your choosing, your logo appears at the top of the menu screen and the menu background will be a gradient of your chosen brand colours.  Of course all the maps and images that you load into your content can also reflect your brand.

To promote your brand, the app will appear with the icon, name and description set by you when you upgrade your account to YourMapp on Mobile.  First Option Software Limited, the creators of YourMapp, will show as the developer of the app in the app stores.

The amount of data downloaded will depend on how much content you add to the app.

There is an option in the app that enables users to control whether the app only downloads content over a Wifi connection.   This option is on by default.

The app is available for iOS and Android.  The iOS version supported is iOS8 and above.  The Android version supports devices with Android version 4.4 (KitKat) and above.  There are a wide variety of Android devices and so unfortunately we can’t test them all.  If you have any problems with specific devices, please let us know and we will see what we can do.

Geolocation uses the phone’s GPS capability to show the user’s location on the map as a small blue dot.  Geolocation can be used on geographic maps and custom maps that have been geographically located.  A custom map image must be created accurately to scale for Geolocation to work on a custom map.

YourMapp audits each view of information in your app and provides simple statistics on views of your content so that you can see what information is of most interest to your audience.

The enterprise version allows full extension of YourMapp. For instance, enhanced branding, integration with systems, specialist content, the possibilities are endless.

Your app can have as many maps as you like.  You add more maps using the admin portal at any time.  Remember, if your map contents are large/complex you can link to any number of additional layers of maps to make your content easier to navigate.  Each map uses 2 monthly credits.

If your app is to be made available to a closed, private community, such as your employees, there are other possibilities on how your app could be distributed.  Please contact us to discuss your requirements.

The map can be pinched and dragged as any user would expect to view the contents of the map.  They can press on pins or highlighted regions to view further maps or your content information.

Yes! You can add or update maps and content at any time using the admin portal.  Once you’ve made the changes you want, just remember to publish them and when the users next start the app with a data connection, the app will download all the latest content.

No the app will be made available as a free download from the iTunes and Play stores.

It’s super easy to create a geographic map, in fact it’s already been made for you – you just need to choose which bit you want to use. You can create a top-level map from the ‘Your maps’ page at manage.yourmapp.com or you can create one by creating a region or pin on another map (see creating regions). When you open up your map, you’ll see a map of the whole world. Use the zoom buttons and drag the map to get it into the position you want and then click ‘Set default zoom and position’, the ‘Save’. This will ensure that whenever your map is loaded, you and your users will always see the same part of the map.

For more detail, watch our video below.

Push notifications are available with YourMapp on mobile and are a great way to engage the users of your app. Any news, events or alerts can be sent straight to your users. On the ‘News’ page, add a title, description, an optional expiry date and press ‘Push to app’ to instantly share it with your app’s users. Users with push notifications enabled will be alerted and the news item will be added to the news section of the app. If you set an expiry, the item will be removed after your specified date.

See more in our video below.

You can publish your maps to your mobile app or website at the touch of a button. Simply open the ‘Publish’ page from the sidebar.

On the publish page, you’ll see information about what is currently published, compared to your latest content. If the public version is out of date, the publish box will be coloured orange. To publish, simply describe what you’ve changed in the comments box and click publish. Once it’s ready, the publish box will turn green to show that your public version is up to date. Content will be pushed to your mobile app and web embeds simultaneously.

If you haven’t created a web embed, click ‘Embed YourMapp Now’. From here, choose which map you’d like to embed, select a size and generate your embed. You can then copy and paste this code into any webpage.

For a more detailed walkthrough, watch our video below.