Privacy Policy

Overview

YourMapp takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. If you disagree with the terms of this Privacy Policy, please do not sign up for or use the YourMapp service.

Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

We respect your right to privacy and feel it is important for you to know how we use the information we receive from you via our website, at www.yourmapp.com, and through our online service provided for registered customers. YourMapp is owned and provided by First Option Software (Company number 06340261 registered in England & Wales).

Information You Provide

When you register or request information on the YourMapp service, we ask for information such as your name, company name, Telephone number, and e-mail address. YourMapp may use the collected personal information and other information collected about your use of the Service to operate and make the service available to You. We may also use the information for research purposes, to generally improve the content and functionality of the Service and Site. YourMapp may also transmit or share your personal information with its third party suppliers and hosting partners that provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the YourMapp platform.

If your personal information has changed or needs updating please contact us using the contact addresses or Telephone number on the YourMapp website. If you no longer use the service or no longer wish to receive marketing communications from us please contact us to have your details removed from our database.

Information we Collect

When you use the website we may use tools (including HotJar, LeadForensics, Intercom, tawk.to) to automatically collect log data in order to track your use of the website.  We use this information to understand your interests and help us improve our services.

If you send us correspondence, including emails, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence we send to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service.

Payment Transactions

When you sign up for our YourMapp service we require you to enter your credit card or debit card payment details to allow us to take your service payments at the agreed intervals. To process the transaction the card details are passed to our payment provider (currently Stripe) and in return it provides a unique reference used by YourMapp to submit any future transaction amendments or to cancel your recurring transactions. Your card details will be stored by our payment provider and only used for transactions submitted by us relating to the services we provide for you. The privacy policy for the payment provider can be viewed here:  https://stripe.com/gb/privacy

YourMapp does not store your credit card information but will record transaction information (amount, date, unique reference) each time a payment is processed by our payment provider.

If you do not wish to use a credit card you may purchase the service by means of an annual, in advance, invoice.

Marketing and Communications

We may use the information you provide to send you marketing information about YourMapp and information to assist you in using the YourMapp service.

If you have consented we may also periodically contact you in relation to other services provided by First Option Software that might be of interest to you.  

We use marketing tools, including MailChimp and CapsuleCRM to manage and keep records of our communications with you.  

If you no longer wish to receive marketing information please unsubscribe or contact us at sales@yourmapp.com.

Website Traffic Information

Because of the way that Website communication standards work, when you arrive at or leave the YourMapp websites, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service.

Cookies

A Cookie is a small file that resides on your computer’s hard drive to identify your login and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. YourMapp requires the use of session “cookies” to allow it to uniquely identify your browser while you are logged in. YourMapp may use a persistent cookie, to identify you as an YourMapp customer and make it easier for you to log in. Users who disable their web browsers’ ability to accept cookies will be able to browse the www.YourMapp.com website, but will not be able to access or take advantage of the Service.

Information Sharing

Except as described, we will not sell, rent or loan or make available your personal information to any other third party company. We may disclose information as required in response to legal process or to establish/exercise our legal rights or defend ourselves against a legal claim.

Protection of Information

YourMapp maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe and secure. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Changes to Privacy Policy

YourMapp reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the website at http://www.YourMapp.com/privacy and you are deemed to have accepted the terms of the Policy on your first use of the Site or Service following the alterations.

Business Transactions

YourMapp may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with First Option Software.

Contact Us

If you have any questions regarding this privacy policy, please contact us by email at support@yourmapp.com.

 

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